What occurs when employees continue to use previously learned, less effective capabilities instead of newly acquired ones?

The scenario described involves employees not utilizing newly acquired skills or knowledge, which leads them to revert back to relying on their existing, often less effective methods. This phenomenon is known as reversion, where individuals fall back into prior habits or practices despite having been trained in more effective techniques.

In the context of training and learning, this can happen for various reasons, such as comfort with old routines, resistance to change, or lack of reinforcement to apply the new skills. If there is insufficient support or practice opportunities to adopt the new methods, employees may find it easier to stick with what they know, ultimately hindering their performance and development.

It's essential to recognize that fostering an environment that encourages the application of new skills, along with consistent reinforcement and support, can help mitigate reversion and promote the effective use of newly learned capabilities in the workplace.